Your E-commerce Hero:
Introducing Ecom Helpdesk

Running an e-commerce store might feel exciting, but let’s face it, technical hiccups and customer inquiries can quickly turn your day upside down. That’s where Solutions Engine’s Ecom Helpdesk comes in, acting as your safety net and dedicated support team.

Why Use Ecom Helpdesk?

  • Peace of Mind: Our team of e-commerce specialists are available around the clock to resolve technical issues, answer customer questions, and guide you through any challenge. You don’t have to scramble for answers or worry about missed customer interactions.
  • Expertise at Your Fingertips: We have extensive knowledge of leading e-commerce platforms like Shopify, Magento, and WooCommerce, as well as payment gateways, shipping solutions, and marketing tools.
  • Proactive Problem-Solving: We go beyond reactive support. We identify and address potential issues before they impact your store and proactively monitor your platform for performance optimization.
  • Improved Customer Experience: Our customer service specialists are trained to handle inquiries with efficiency, empathy, and professionalism, leaving your customers satisfied and confident.
  • Increased Efficiency: Focus on what you do best, growing your business, while we handle the day-to-day support tasks. Free up your time and resources for more strategic endeavors.

What does Ecom Helpdesk cover?

Product Management
We can help you to create and manage your product catalog, including adding new products, updating existing products, and removing discontinued products. We can also help you to optimize your product listings for search engines.
Order Processing
We can help you to process orders, including verifying customer information, calculating shipping costs, and issuing refunds. We can also help you to integrate your ecommerce platform with your shipping and payment processing solutions.
Customer Support
We can provide customer support to your customers, including answering questions about your products and services, resolving order issues, and handling returns and exchanges.
Technical Support
We can provide technical support to help you troubleshoot problems with your ecommerce platform, website, and other IT systems.

More than
just Support

Ecom Helpdesk is your trusted partner in e-commerce success. We offer:

  • Scalable Solutions: Our service grows with your business, adapting to your changing needs and transaction volume.
  • Customizable Plans: Choose the support level that best suits your budget and requirements.
  • Data-Driven Insights: We leverage data to understand your customers and recommend strategies for optimizing your store’s performance.
  • Regular Communication: We keep you informed and involved every step of the way, providing transparent reporting and regular updates.

Ready to Experience the Difference?

Contact Solutions Engine today for a free consultation and let us show you how our Ecom Helpdesk can transform your e-commerce experience into a seamless and stress-free operation. Focus on what you do best, selling your products, and leave the rest to us!


Solutions Engine, a leading IT solutions provider, has been empowering businesses to achieve their IT goals for over 20 years.

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    Copyright 2024,  Solutions Engine Ltd.

    Copyright 2024,  Solutions Engine Ltd.